State Wide Attention on Grievances by Application of Technology (SWAGAT)
PM Modi is to attend the 20th anniversary of SWAGAT initiative in Gujarat via video conferencing soon.
SWAGAT
- SWAGAT (State Wide Attention on Grievances through Application of Technology) is a tech-based grievance redressal programme .
- It was launched by Prime Minister Narendra Modi in 2003 when he was the Chief Minister of Gujarat.
- It acts as a bridge between the citizens and the government using technology by solving their day-to-day grievances in a quick, efficient and time-bound manner.
- It allows the common man to address his problems directly to the Chief Minister.
- Every month on the 4th Thursday, the Chief Minister meets with citizens to discuss their grievances.
Impacts of the SWAGAT initiative:-
- Strengthening of High attendance of grievances increases satisfaction of citizen.
- Monitoring system focuses attention on unresolved cases.
- Live interaction of stakeholders with CM brought Transparency .
- Inputs from all – citizens, officers and elected representatives- leads to fair decisions
- Activates local level administration by requiring local level grievance to be resolved to the extent possible before they escalate to state level.
Significance:-
- SWAGAT has brought about a transformative impact in the lives of people and has become an effective tool to solve woes in a paperless, transparent and hassle-free manner.
- It has enhanced ease of living by ensuring grievance redressal in a quick, efficient and time-bound manner.
- It has improved accountability and responsiveness of public service delivery.
- All application proceedings are available online. Until now, more than 99% of all grievances have been settled.
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