SEBI’s Complaints Redress System (SCORES)

Launched: 2011.
Launched by: SEBI.
SEBI’s Complaints Redress System (SCORES) is a grievance redressal system.
Objective: It enables investors to lodge and follow up on their complaints and track the status of redressal of such complaints online.
These complaints are related to investment advisers, research analysts, corporate governance/listing conditions, minimum public shareholding, venture capital funds and takeover/restructuring.
SCORES does not deal with complaints against companies.
Laws covered: The complaints arise out of issues covered under the SEBI Act, Securities Contract Regulation Act, Depositories Act, and rules and regulations made thereunder, as well as the relevant provisions of the Companies Act, 2013.
Time limit: You must lodge the complaint on SCORES within one year from the date of the cause of action.
Average resolution time for a complaint: 31 days.

About SEBI (The Securities and Exchange Board of India (SEBI)

Establishment: The Indian government established the Securities and Exchange Board of India as a statutory body in the year 1992
HQ: Mumbai, Maharashtra.
Ministry: Ministry of Finance.
Function: It monitors and regulates the Indian capital and securities market while ensuring to protect the interests of the investors, formulating regulations and guidelines.
Chairperson: The chairperson is nominated by the Union Government of India.

FAQs about SEBI’s Complaints Redress System (SCORES)

Q1: What is SEBI’s SCORES platform?

SEBI’s Complaints Redress System (SCORES) is an online grievance redressal system launched by the Securities and Exchange Board of India (SEBI) in 2011. It allows investors to lodge and track complaints related to various areas regulated by SEBI, such as investment advisers, research analysts, corporate governance/listing conditions, minimum public shareholding, venture capital funds, and takeover/restructuring.

Q2: What is the objective of SEBI’s SCORES platform?

The objective of SEBI’s SCORES platform is to provide a convenient and transparent mechanism for investors to lodge complaints and monitor the status of redressal. It aims to enhance investor protection and promote fair practices in the Indian capital and securities market.

Q3: What types of complaints does SCORES handle?

SCORES handles complaints related to issues covered under the SEBI Act, Securities Contract Regulation Act, Depositories Act, and relevant provisions of the Companies Act, 2013. These may include complaints against investment advisers, research analysts, violations of listing conditions, minimum public shareholding norms, venture capital funds, and matters related to takeover/restructuring.

Q4: Does SCORES handle complaints against companies?

No, SCORES does not deal with complaints against companies. It primarily focuses on complaints related to specific entities and professionals regulated by SEBI, as mentioned earlier.